Know Your Customer (KYC) Identity Verification Policy

Know Your Customer (KYC) Identity Verification Policy

From Hong Kong and Taiwan law enforcement authorities, we have received many subpoenas requiring us to help investigate internet crimes. In order to prevent our services from being criminally abused, we now require new customers who have ordered certain services to verify their identity.

• Not all products require identity verification. Only if the customer order the products and services marked as requiring KYC identity verification need to comply.
• Once a customer account passes KYC and marked verified, the status will be good for 2 years.

We ask our customers 2 types of documents to establish their identity and residence.

• One of the following government issued photo ID to verify your identity
  1. National ID card
  2. Driving license
  3. Passport and other travel documents
  4. Visa stamp
  5. Business registration certificates (for business)
• One of the following proof of address documents with your full name and address
  1. Bank / credit card statements
  2. Utility bills: water, electricity, gas, landline, internet, cable TV, mobile phone
  3. Tax returns

Customers should submit one document from each category via our online ticket system, to have their account verified. Our support agent will also contact the customer to ask for KYC documents, after an unverified account places an order for services that require KYC check. Failure to respond to our request in a timely manner may incur losses to customers.

If a customer successfully passes KYC within 3 days of ordering, we will provision the service and extend its next due date by the time the customer took to have their account verified.

Absent a customer's timely response to our request for KYC documents within 3 days of ordering, we will provision the service and suspend it right away, until the customer passes KYC or the service expires. In such case, even if the customer later passes KYC, we will not extend the service period. Due to the lack of cooperation from the customer, a suspended service, in this case, is considered a rendered / delivered service.

The customer data we collect will be stored encrypted. We will only disclose this information when required by local authorities where the server locates.

了解您的客戶（KYC）身份驗證政策

從香港和台灣執法當局那裡，我們收到了許多傳票，要求我們協助調查網絡犯罪。為了防止我們的服務被不法濫用，我們現在要求訂購某些服務的新客戶驗證其身份。

• 並非所有產品都需要身份驗證。僅當客戶訂購標記為需要KYC身份驗證的產品和服務時，才需要遵守。
• 客戶帳戶通過KYC並標記為已驗證後，狀態將保持2年。

我們要求客戶使用兩種類型的文件來確定其身份和居住地。

• 以下政府發布的帶有照片的證件之一，以驗證您的身份
  1. 身份證
  2. 駕駛執照
  3. 護照或者其他旅行證件
  4. 旅行簽證頁
  5. 商業註冊登記證（商業客戶）
• 以下地址證明之一，帶有您的全名和地址
  1. 銀行/信用卡對帳單
  2. 水電費：水，電，氣，座機，互聯網，有線電視，手機帳單
  3. 報稅表

客戶應從上述兩個大類中各準備一份文件，通過我們的在線工單系統提交，以驗證其帳戶。在未經驗證的帳戶下訂單購買需要KYC驗證的服務之後，我們的客服將聯繫客戶請求提交KYC文件。不及時回應我們的請求可能會給客戶造成損失。

如果客戶在訂購後的3天內成功通過KYC驗證，我們將開啟所訂購之服務，並將其下一個到期日加上客戶驗證其帳戶的時間。

如果客戶在訂購後3天內沒有及時響應我們對KYC文件的要求，我們將創建服務實例並立即將其暫停，直到客戶通過KYC或服務到期。在這種情況下，即使客戶稍後通過了KYC，我們也不會延長服務期限。由於缺乏客戶的合作，在這種情況下，暫停的服務被視為已提供/已交付的服務。

我們收集的客戶資料會以高強度加密存放。只有在客戶所使用的服務器當地的有權當局發出書面通知時，我們才會提供這些資料。

（中文版翻譯自英文版，意思如有出入，請以英文版為準。）